FAQs
Answers to your Questions
SHOPPING INFORMATION
Where are you located / where do you ship from?
Sovietwatchstore.com is purely online store operating out of warehouse located in Ukraine.
We proudly offer money back quality guarantee & free worldwide shipping.
Do You Ship Internationally?
Yes we do – we currently offer Free Economy shipping on all orders over $50.
FedEx Express shipping option is now available
All packages are shipped with tracking numbers, so they are traceable online.
Please contact us if you have any questions.
What Shipping Methods Are Available?
We ship worldwide via airmail by national operator Ukrposhta.
NEW: FEDEX option is available now!
Currently Express takes about 7 working days to most destinations worldwide.
IMPORTANT: please factor in additional 4 days for the packages to reach FedEx branch in Poland
TAXES AND FEES ARE RESPONSIBILITY OF A BUYER*.
* except for USA customers since August 29 2025
USA customers only –
Due introduction of tariffs and the suspension of the de minimis exemption for imports valued at $800 or less to the United States, we transition to a Duty Prepaid (DDP) basis for shipments to the United States and its overseas territories (Puerto Rico, Saipan, Guam) starting at September 5 2025.
While revisions to the US tariff system are ongoing, the US tariff structure remains highly uncertain. Therefore, to ensure customers can shop with confidence at all times and to minimize the impact of potential subsequent tariff charges or customs clearance procedures, we will uniformly apply a prepaid 17% tariff & customs charges rate based on the invoice amount.
This rate will cover both country specific tariff rate (10% for Ukraine) and prepaid customs clearance charges.
As a result no additional payments will be required upon delivery.
We apologize for any inconvenience this may cause and will strive to ensure you can shop with confidence. We sincerely appreciate your understanding and cooperation.
UPDATE on October 25 2025 – we temporarily stopped shipping with FEDEX to USA due to many packages being delayed
How Long Will It Take To Get My Package?
International packages usually delivered within 2-3 weeks.
If you need the package faster we recommend FEDEX express option. Once the shipments reach FedEx branch in Poland(4-5days from Ukraine) it takes about 7 working days to most destinations worldwide
PAYMENT INFORMATION
What Payment Methods Are Accepted?
We accept PayPal, Visa, MaterCard, Discover & American Express cards
We also accept bitcoin!
Is Buying Online Safe?
As a general rule one needs to be cautious when buying from unfamiliar individuals, its best to look for reputable sellers who offer money back guarantee and value customer’s satisfaction over immediate profit.
ORDERS AND RETURNS
How do I place an Order?
Just place the chosen items to the cart and click “check out” – you’ll be guided though this quite easy process. Choose preferred payment method, add any notes if you like and finish by clicking on “Place your order”
How Can I Cancel Or Change My Order?
Sure, just message us on facebook we will gladly assist you with any changes.
You may also email [email protected] or reply on the automatic order confirmation email.
Do I need an account to place an order?
No account is necessary, although registering is one click away!
How Do I Track My Order?
Please use UKRPOSHTA tracking page here and FEDEX tracking page here
How do I to contact you if I have any queries?
Usually the fastest way is via our facebook page.
You may also email us at [email protected]
How Can I Return a Product?
We understand sometimes things go not as expected – we accept returns!
We will even pay the return shipping if the product is not as described or any other issue we are responsible for.