FAQs

Answers to your Questions

SHOPPING INFORMATION

Where are you located / do you do meet ups?

Sovietwatchstore.com is purely online store operating out of two regional warehouses located in Ukraine and the Philippines.

Check individual product descriptions to learn where the particular watch is located and from which warehouse it ships.

We proudly offer money back quality guarantee & free worldwide shipping.

Do You Ship Internationally?

Yes we do – both ukrainian and philippine warehouses now offer free worldwide shipping!

All packages are shipped with tracking numbers, so they are trackable online.

Please contact us if you have any questions.

What Shipping Methods Are Available?

Stock from ukrainian warehouse ships worldwide via airmail by national operator Ukrposhta.
Stock from philippine warehouse ships worldwide with Singapore Post / PhilPost.

For local sales in Philippines we choose between XEND, LBC or 2GO (if the watch ships from local warehouse).

How Long Will It Take To Get My Package?

International packages usually delivered within 2-3 weeks (regardless of warehouse / shipping method).

For local sales in the Philippines we are shipping all items from warehouse in Cavite, so if payment is cleared before 11:00am your package usually ships out the same day and is delivered next day(metro Manila) or 1-4 business days(provincial).

PAYMENT INFORMATION

What Payment Methods Are Accepted?

Current payment options include PayPal (use credit cards if you do not have PayPal account), bitcoin(prices are automatically reduced by 10% if you pay by bitcoin) or BDO bank deposits(for local sales in Philippines).

Is Buying Online Safe?

As a general rule one needs to be cautious when buying from unfamiliar individuals, its best to look for reputable sellers who offer money back guarantee and value customer’s satisfaction over immediate profit.

How do I save 10% by paying with bitcoin?

Bitcoin/altcoin payment option is set up to give automatic 10% reduction to your order total – instant savings!

If you are located in Philippines & new to bitcoin, there’s an amazing and versatile tool for you – coins.ph.
Once registered you can add pesos to your wallet using 7-Eleven, bank deposit, Sebuana Lhuiller etc, convert needed amount into bitcoin and buy items from our webstores with immediate 10% savings!

And it doesn’t stop here – coins.ph allows you to earn and save much more while performing daily operations like loading your cell phones, paying bills, sending money to friends etc

(Use our referral link for more benefits)

ORDERS AND RETURNS

How do I place an Order?

Just place the chosen items to the cart and click “check out” – you’ll be guided though this quite easy process. Choose preferred payment method, add any notes if you like and finish by clicking on “Place your order”

How Can I Cancel Or Change My Order?

Sure, just message us on facebook we will gladly assist you with any changes.

You may also email sovietwatchstore@gmail.com

Do I need an account to place an order?

No account is necessary, although registering is one click away!

How Do I Track My Order?

Please find XEND’s tracking page here, LBC Express tracking page here.

Please note that updates are often quite late, sometimes package arrives earlier then the page get’s updated!

How do I to contact you if I have any queries?

Usually the fastest way is via our facebook page.

You may also email us at sovietwatchstore@gmail.com

How Can I Return a Product?

We understand sometimes things go not as expected – we accept returns and will even pay the return shipping if the product is not as described or any other issue we are responsible for.

Any unanswered questions? Contact Us